If Expand child nodes is checked, individual columns will also be created for user Info/last Name and user Info/first Name.If Expand child nodes is not checked, only the user Info XML column will be created.
Ensure that at least one of the first 10 records species a value for any fields being imported.
CSV, character-separated value files are used as a cross-compatible file format for transferring files across platforms.
For file type import sets, you can select from a list of different file retrieval methods, including FTP, FTPS, SCP, and HTTPS.
| When you select a data source of type File, the following fields are displayed: Note: This is a legacy field for SCP authentication with a public-private key pair.
Note that when loading data from an XML file, Service Now samples the first 10 records to determine what fields are required to hold the data.