At the same time, don’t acknowledge that you or the company are to blame, as that can lead to lawsuits.
You simply understand the problem and are here to make it right, with a phrase like “what can we do to help?
Some customers may be angry, intimidating, demanding, indecisive, or impatient, and it might feel difficult to offer them high quality customer service. At the end of the day, you are a professional who is representing a business.
In this article, we’ll explore how to deal with angry or difficult customers using a step-by-step process.
Resist the temptation to jump to conclusions, interrupt them, or try to solve the problem when they haven’t finished telling you what happened yet. Sit up straight, maintain eye contact, and keep your arms uncrossed.